We endeavor to keep our shipping costs as low as possible for our customers.

Please choose your items/ size carefully as you have to cover postage to return items.

Most orders are shipped on the day of purchase. We endeavor to have the correct stock levels loaded on the website at all times but as we also run a physical store where we are constantly selling items throughout the day and sometimes items can go in and out of stock. We will call or email you to let you know, in most instances immediately, if something you’ve purchased is not able to be shipped straight away and give you the option of a refund, an alternative item, or to wait and give you an approximate time of arrival.

If you're looking for something specific, or what you want isn't on the website or it's showing out of stock, just give us an email or call on 0404604154  and we'll be happy to assist you.


Due to Australia Post revaming their shipping we have to send bulky items like rugs and saddle cloth or saddles and boots via sendle. Sendle is a little slower if you live in a rural area but has great tracking.


If you have a prefference regarding postage please let us know. Most orders will ship via Australia Post.



Australia Post eParcel 

eParcel generally takes 2-5 business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Post Office. 

Australia Post eParcel:Express
eParcel Express generally takes 1-3 business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Post Office.

We love happy customers and we want you to love our products.

Feel free to contact us if your item does not fit.

We are happy to help with sizing, exchange sizes or styles or issue store credits.

Items purchased with Afterpay are not refundable but can be exchanged for other goods.

Items on sale or as part of 2 for 1 offers, or marked as shop soiled can not be returned or refunded, but if you chose the wrong size please contact us and we try to help you with sizing.

If you ordered the incorrect product (eg. wrong size) we are happy to post out a different size/colour (if available) at your postage expense once the original item has been returned.

Any refund we provide will be made using the same payment method as you used to purchase the goods (eg. credit your credit card if you purchased the goods using a credit card).

Please contact us before returning items. Items must be in original packaging, labels attached and be accompanied by a short note with your contact details and descriptions of exchange details. 


Quoted from ACCC: You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.


Postage and handling charges are not refundable.

Non-returnable items:

Items such as horse rugs, dog rugs and other equipment that is worn or used by animals can easily be damaged by the animal -- such damage is generally beyond the control of the manufacturer and retailer (eg. a horse rubbing its rug or pulling back on its halter) and such goods may not be returned if damaged unless they can be shown to be defective (see below).  Similarly, clothing that has been worn or washed may not be returned unless it can be shown to be defective.

Mistreatment of items will void warranty claims. For example, forcing feet into boots that are too small, busting zips or stitching on jods that are too small, forcing feet through lycra socks and stretching beyond what stitching can handle.


Defective items:

If goods are found to be defective in materials or workmanship, they may be returned to The Tack Shed.  However items that have been sold at a reduced price because of their defects or have been marked as demo or shop soiled items may not be returned.  

Returns Policy

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

If you need to return an item, simply send us an email to:


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order outside of Australia, we will estimate shipping and delivery dates for you once we have determined the weight of your order.