SHIPPING & RETURNS

 

Australia Post eParcel 

eParcel generally takes 2-5 business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Post Office. 

Australia Post eParcel:Express
 
eParcel Express generally takes 1-3 business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Post Office.
 

We love happy customers and we want you to love our products.

Feel free to contact us if your item does not fit.

We are happy to help with sizing, exchange sizes or styles or issue store credits.

Items on sale are non returnable and rot refundable. Items on sale, can not be exchanged for another size (unless in stcok) as they are most likely on sale as they are last items or slightly shop soiled. 

Items purchased with Afterpay are not refundable.

Items on sale or as part of 2 for 1 offers, or marked as shop soiled can not be returned or refunded.

If you ordered the incorrect product (eg. wrong size) we are happy to post out a different size/colour (if available) at your postage expense once the original item has been returned.

Any refund we provide will be made using the same payment method as you used to purchase the goods (eg. credit your credit card if you purchased the goods using a credit card).

Please contact us before returning items. Items must be in original packaging, labels attached and be accompanied by a short note with your contact details and descriptions of exchange details. 

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Quoted from ACCC: You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

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Postage and handling charges are not refundable.

Non-returnable items:

Items such as horse rugs, dog rugs and other equipment that is worn or used by animals can easily be damaged by the animal -- such damage is generally beyond the control of the manufacturer and retailer (eg. a horse rubbing its rug or pulling back on its halter) and such goods may not be returned if damaged unless they can be shown to be defective (see below).  Similarly, clothing that has been worn or washed may not be returned unless it can be shown to be defective.

Mistreatment of items will void warranty claims. For example, forcing feet into boots that are too small, busting zips or stitching on jods that are too small, forcing feet through lycra socks and stretching beyond what stitching can handle.

 

Defective items:

If goods are found to be defective in materials or workmanship, they may be returned to The Tack Shed.  However items that have been sold at a reduced price because of their defects or have been marked as demo or shop soiled items may not be returned.  

Returns Policy

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

If you need to return an item, simply send us an email to: info@thetackshed.com

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order outside of Australia, we will estimate shipping and delivery dates for you once we have determined the weight of your order.