SHIPPING & RETURNS

More than 95% of our orders are shipped via Australia Post E-Parcel.

Special arrangements with other couriers can be made upon request.

Australia Post eParcel 

eParcel generally takes 2-10 business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Post Office. 

Australia Post eParcel:Express
 
eParcel Express generally takes 1-3 business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Post Office.
 

The Tack Shed's policies regarding returns conform with the regulations of the Office of Fair Trading, Qld, Australia.

With some exceptions (see below) The Tack Shed accepts the return of items only if they are in their original condition with their original tags  they are in their original undamaged packaging,  you notify us of the problem within 48 hours of receipt by you and obtain a Return Authorisation, and   despatch them to us within seven days of receipt.

If you ordered the incorrect product (eg. wrong size) we are happy to post out a different size/colour at your postage expense once the original item has been returned.

Any refund we provide will be made using the same payment method as you used to purchase the goods (eg. credit your credit card if you purchased the goods using a credit card).

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Quoted from ACCC: You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

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Postage and handling charges are not refundable.

Non-returnable items:

Items such as horse rugs, dog rugs and other equipment that is worn or used by animals can easily be damaged by the animal -- such damage is generally beyond the control of the manufacturer and retailer (eg. a horse rubbing its rug or pulling back on its halter) and such goods may not be returned if damaged unless they can be shown to be defective (see below).  Similarly, clothing that has been worn or washed may not be returned unless it can be shown to be defective.

 

Defective items:

If goods are found to be defective in materials or workmanship, they may be returned to The Tack Shed.  However items that have been sold at a reduced price because of their defects may not be returned.  You must include with returned goods a Return Authorisation with a full description of the defect(s), along with your proof of purchase.  Defective items may be repaired, replaced or refunded.  Returns of defective items do not attract a handling fee.

 


Returns Policy

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order outside of Australia, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.